What personally identifiable information is being
collected?
When you visit the DWA's Web site, in order for us to provide
you with the products or services that you have requested, you may
be asked to provide us with personally identifiable information.
For example, when you order a product, we may ask you to become a
registered user of our site, during which you will be asked for
your name, shipping and billing addresses, your e-mail address, and
your credit card number or other payment-related information. If
you request one of our newsletters or send an inquiry to one of our
customer service representatives, we will also store a record of
your request along with your e-mail address. In addition, our Web
servers track various technical details about your visit, such as
your computer's IP address and which pages you visited, however
that information does not typically contain any personally
identifiable information about you.
We may post customer testimonials on our web site which may
contain personally identifiable information such as the customer's
name. We do obtain the customer's consent prior to posting the
testimonial to post their name along with their testimonial.
When you order a gift certificate you are given the opportunity to
include the name and a message for the party receiving the gift
certificate. This information is only captured as part of this
specific order process and is not stored.
How is the information being
used?
The information we collect is used to provide the products and
services that you have requested or that we think you might have an
interest in. It is also used to improve the content of our Web
site, to notify you of problems with your requests, or to update
you about changes to our Web site.
With whom do we share your
information?
In order to operate this Web site and in order to provide you with
the products and services you have requested, we occasionally need
to share information with third parties. We may transmit your
personal information to service providers who assist us in
processing orders, shipping products to you, processing your
payment information, sending you catalogs, conducting surveys, on
and offline sweepstakes, processing job applications, sending you
e-mails and newsletters, and helping us decide whether to extend
credit to you. We have agreements with these service providers that
they will protect your privacy in accordance with our standard
Privacy Statement. Some of those organizations may have their own
Privacy Statements which may give you additional protections, so
you are encouraged to read those statements when presented to
you.
We use service providers to help us gather and analyze information
about our customers (anonymous traffic, and from time to time,
individual user activity) on our website. Service Providers only
role is to help us conduct our business and deliver the most
relevant products and services. They are not permitted to use your
personally identifiable information for any secondary purposes. If
you would like to deactivate our ability to analyze your individual
browsing and purchase behavior through the use of this service or
find out more about our service providers, including its Privacy
Statement and how to opt out, send us a request via email.
We may also use a service provider for the tracking and
processing of job applications. No personally identifiable
information is collected unless specifically entered by the user.
This information is only used in connection with applying for a
position at DWA.
We contract with certain providers to serve ads on our behalf
across the Internet and sometimes on this site. They will collect
anonymous information about your visits to our Web site, and your
interaction with our products and services. They may also use
information about your visits to this and other Web sites to target
advertisements for goods and services. These targeted
advertisements may appear on our site or on other sites that you
visit. The anonymous information is collected through the use of a
pixel tag, which is industry standard technology used by most major
web sites. No personally identifiable information is collected in
this process. If you do not want us or our provider to collect this
information you may opt out. In order to opt out please contact us
by email.
Tell A Colleague
If you choose to use our referral service on our site to email a
colleague, we will ask you for that email address only. We will
automatically send that person a one-time email inviting them to
visit the site. We do not store the email address or any
information included and it is only used for the sole purpose of
sending this one-time email.
How do I access, update, or delete my personally
identifiable information?
If you are a registered user of the Web site, you can manage many
aspects of your registration information. For security reasons,
however, some parts of your personal information may not be changed
online and may require you to call or write to us in order to
verify your identity before such changes can be made. The online
registration area will also permit you to exercise control over the
use of your e-mail address, allowing you to opt-out of future
e-mail messages from this Web site. Unfortunately, due to various
legal and recordkeeping requirements, we may be required to
maintain records about your purchases or other activities on this
website. However, you will always be permitted to opt-out of any
marketing uses of information stored about you. If you prefer to
manage your personal information via other means, you may contact
us by postal mail at:
DWA Marine Services
Post Office Box 1070
Fulton, Texas 78358
or by e-mailing us at info@dwamarine.com.
What information will be disclosed if required by
law?
If required by law, we may provide any and all information we have
about you to law enforcement or other government agencies, pursuant
to a subpoena, warrant, or other order by a court of competent
jurisdiction. In all cases, we will require written documentation
of the request, proof of the identity of the law enforcement
official making the request, and we will take steps to authenticate
the validity of the request. Any law enforcement or government
agency request submitted with less than a court-issued order will
be evaluated on a case-by-case basis according to the need and
urgency, as well as the particular law enforcement agency making
the request.
What are cookies and how do we use
them?
A cookie is a block of text placed in a file on the user's hard
drive by a Web site you've visited. These types of cookies cannot
identify an individual user specifically, such as by name or
address, unless the cookie data is attached to personally
identifiable information such as online registration. DWA uses
cookies to observe our site visitor's navigation throughout the
site. This helps us identify ways to improve the shopping
experience.
DWA also uses a session cookie, which is a piece of identification
between your browser and our server, which helps to do things like
keep track of the items in a user's shopping cart, and other
information. The shopping cart cookie is saved for a designated
period of time in case the users' session expires or they return to
complete a purchase within that time frame. For the convenience of
our users, we also place a cookie on the users' computer when they
log in to our talk forums. This gives the advantage of not having
to log back in when moving between the talk forums and the rest of
the site. We do not link cookies to Personally Identifiable
Information.
What choices are available to you regarding the collection, use
and distribution of the information and how you can correct any
inaccuracies in information?
If you do not want to receive e-mail from us in the future, please
let us know by calling, sending an e-mail to info@dwamarine.com, or by
writing to us at the above postal address and telling us that you
do not want to receive e-mail from our company.
If you provide us with your e-mail address, you may receive
messages about your order status, issues regarding the operations
of this Web site, and messages from subsidiaries of DWA and other
companies with operational relationships to DWA. You may modify
your e-mail preferences by calling 1-888-708-8640 FREE .
If you provide us with your postal address, you may receive
periodic catalogs from us, or other notices containing information
about new products and services or upcoming events. On occasion, we
may make our postal mailing address lists available to subsidiaries
and affiliated companies that are part of the DWA family of
companies. We may also make our postal mailing address lists
available to other direct mail companies who we believe may have
products and services of interest to our customers. However, we do
not share e-mail addresses with any outside organizations for
marketing purposes. If you do not wish to receive postal mailings
from DWA, its subsidiaries, or third-party organizations, please
let us know by calling, sending an e-mail to info@dwamarine.com, or writing
to us at the above postal address. Please provide us with your
exact name and postal address and state which lists you wish to be
removed from so that we can be sure your information is removed
from future mailing lists.
We will request your telephone number or facsimile (FAX) number,
and if you provide it, you may receive telephone or FAX contact
from us with information regarding your orders, requests for
information or in reference to valuable offers from us. We do not
sell or rent phone numbers.
Security
What kind of security procedures are in place to
protect the loss, misuse or alteration of information under our
control?
DWA values your business and is committed to doing everything
possible to make our online ordering process secure. As always, our
100% satisfaction guarantee applies to any and all purchases from
DWA.
Secure Ordering Process
Any credit card information you enter on our site is strongly
encrypted by industry-standard protocol, SSL (Secure Sockets
Layer). The DWA's Web site uses SSL to communicate with secure
browsers like Netscape and Internet Explorer. These browsers
encrypt your credit card and personal information in a way that
makes it extremely difficult for anyone to intercept and misuse
while being transmitted between your computer and our server. Don't
worry if your browser is secure or not - if it is insecure, you
will not be able to purchase on our online store.
Once you have completed your order online, our security procedures
do not end. We take appropriate precautions to protect the security
and privacy of the information stored on our computer networks.
Many of the systems which store your personal information are not
connected to the Internet, reducing the likelihood of security
breaches. Our systems are also housed in secure facilities, and
access to your data by our employees is limited to a "need to know"
basis, controlled by password protected systems, and monitored for
abuse.
If you have any further question regarding your online security,
please contact us at 1-888-708-8640 or e-mail Customer Service at
info@dwamarine.com.
Children
In accordance with federal law, we do not knowingly collect
personally identifiable information from children under age 13
without the verifiable permission of a parent or guardian. If you
are under age 13, you are welcome to browse our Web site. However
you are not permitted to use any of the features of our site that
require the collection of any personally identifiable information.
If we determine that we have erroneously collected a child's
information, we will immediately undertake to delete that data from
our records.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time,
so please review it frequently. If we make material changes to this
policy, we will notify you here, by email, or by means of a notice
on our home page.